We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, login to your account and submit a return form. We’ll send you a return shipping label as well as instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@thepetgrove.com.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please see our return policy.

Please note that we currently do not offer international shipping. We apologize for any inconvenience and appreciate your understanding. We are working towards expanding our shipping options in the future. Thank you for supporting Petgrove!

Your data is transferred via a secure SSL connection and is therefore subject to the latest security standards. The transmission of your data does not represent a risk at any time. Your security is our highest priority!

As soon as your order is dispatched, you will receive an email with your tracking number. To track your order, simply click the link in the email you receive.